Terms, Conditions & Warranty Policy

The Trusted Professionals · Calgary, AB
Effective date: October 16, 2026  ·  Last updated: October 16, 2026

This document outlines the complete Terms and Conditions and the Solar Installation & Roofing Warranty Policy for SureTek Electric & Technologies Ltd. (“SureTek”). By accepting an estimate, scheduling work, or paying any invoice, the client agrees to all provisions outlined below.

SECTION A: Estimate Validity Terms

• Validity Period. Estimates are valid for 30 days unless otherwise noted. SureTek reserves the right to revise or withdraw an estimate at any time.
• Scope of Work. The estimate includes only explicitly listed items. Additional work requires written approval and may incur additional costs.
• Price Adjustments. Prices may be adjusted due to unforeseen conditions, material changes, or updated code requirements.
• Compliance with Codes & Standards. All work complies with current local, provincial, and national safety codes. Changes to requirements after estimate issuance may affect scope or cost.
• Scheduling & Payment Method. SureTek may request a credit card to secure a booking, at its discretion, on any job. The card is stored as an authorized payment method only; no deposit or advance payment is taken, and no charge is processed for the work itself until the work is completed and the final invoice is issued. By providing a credit card, the Customer confirms they have read and accepted these Terms, including the cancellation and cost recovery provisions below, and authorizes SureTek to charge that card for amounts owing under these Terms. That authorization extends to the final invoice, to amounts owing on cancellation under the Termination & Cancellation clause, to re-inspection, idle-time, rescheduling and late fees, and to any other amount the Customer has committed to at the time of booking. The Customer confirms they are authorized to use the card provided.
• Liability for Pre-Existing Conditions. SureTek is not responsible for issues related to pre-existing conditions, workmanship by others, or hidden defects.
• Acceptance & Contract Formation. By accepting the estimate (clicking “Accept” in the portal, verbal approval by phone, on-site approval after review, replying to email, scheduling, submitting payment, or proceeding with services), the Customer confirms they have read, understood, and agree to these Terms in their entirety. Any form of acceptance creates a binding contract, and the Customer acknowledges a reasonable opportunity to review the estimate and Terms before acceptance.
• Emergency / After-Hours / Urgent Service Pricing. Any service call responded to, called out, performed, or scheduled outside normal business hours (Mon–Fri 7:00 AM – 5:00 PM) is considered urgent or emergency service, regardless of stated hours. The quoted price reflects the urgent nature of the request — dispatch timing, immediate mobilization, overtime labour, and SureTek acting as first responder assuming full risk. SureTek will not charge more than the quoted amount without a reason compliant with these Terms. By requesting urgent service and accepting this estimate, the Customer acknowledges that lower-priced or alternate estimates may be available from other providers for non-urgent, standard daytime work, accepts the quoted price as fair and reasonable, and waives any future claim that the price was excessive. Panel and main breaker replacement is an exception: SureTek stocks panels and main breakers, and replacement of a failed panel or main breaker outside normal business hours is charged at SureTek’s normal rates rather than at emergency rates.

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SECTION B: Job Terms & Conditions

★ 5-YEAR PARTS & LABOUR GUARANTEE (Non-Solar)

Whatever we install and supply is covered. SureTek guarantees both our workmanship and installation and the parts we supply for 5 years from the date of substantial completion on all non-solar electrical and contracting work. Excludes damage, tampering, misuse, normal wear and tear, third-party modifications, and the other exclusions set out in these Terms. Solar work is warranted separately under Section C.

• Scope of Work. Work is based on the approved estimate or signed job description. Changes must be approved in writing.
• Assignment of Personnel & Supervision. SureTek determines which of its personnel perform the work. Depending on the scope, work may be carried out by journeyperson electricians, apprentices at any level, labourers, or other qualified personnel, working alone or together, in each case in accordance with the Alberta Electrical Code, the Apprenticeship and Industry Training Act, and all applicable supervision and certification requirements. Supervision is provided on site or remotely as permitted by those requirements. SureTek alone determines the competency of its personnel and the appropriate assignment for a given scope of work. The Customer is purchasing a completed, code-compliant installation and the result it produces — not the attendance of any particular individual or classification of worker. Pricing is set by the scope of work and is not adjusted according to who performs it, and no claim, discount, credit or refund arises from the classification of the personnel assigned. SureTek is an actively growing company that trains apprentices as part of its ordinary operations. Every installation carries the same guarantee set out in these Terms regardless of which personnel performed it — if the work is not right, SureTek makes it right under that guarantee.
• Compliance, Permits & Inspections. SureTek will obtain required electrical permits unless otherwise stated; if a permit is not listed, it is assumed not required. Scope may change and additional permits may be required. Quoted permit fees include the direct permit cost plus SureTek’s administrative, clerical, scheduling, documentation, and facilitation services; the customer pays the permit amount as quoted regardless of the actual government fee. SureTek is not liable for non-CEC requirements or local planning/building codes. SureTek generally does not attend inspections unless one is required while work is actively in progress; most inspections occur after completion without SureTek present. The customer must ensure the inspector has full, safe access at the scheduled time. Any re-inspection fees or additional costs caused by missed appointments, lack of access, pets, safety issues, or other conditions within the customer’s control are charged as a pass-through cost.
• Payment Terms & Card on File Authorization. All invoices are due upon receipt unless otherwise agreed. Overdue balances are subject to 3% monthly interest (36% annually). Where the Customer has provided a credit card, it is held as an authorized payment method in SureTek’s secure payment processing system, and providing it constitutes the Customer’s express, ongoing consent to the charges described in this clause.
  
  What SureTek will not charge a stored card for. Where the Customer has raised a genuine dispute about the workmanship, the scope, or whether work was performed, SureTek will not charge the stored card for the disputed amount. Those matters are handled under the Dispute Resolution clause below.
  
  What SureTek may charge a stored card for. Amounts that are not a dispute about the work, including: (a) amounts owing on cancellation under the Termination & Cancellation clause; (b) third-party costs actually paid or committed by SureTek on the Customer’s behalf, including permit fees, utility disconnect, reconnect and service order fees, inspection fees, restocking charges and non-returnable materials; and (c) re-inspection, idle-time, rescheduling and late fees provided for in these Terms. These amounts are recoverable whether or not the work proceeded, and SureTek will provide documentation of them on request.
  
  Before charging. SureTek will issue the invoice or statement of amounts owing to the email address or phone number on file and will make at least two attempts to contact the Customer, using at least two different methods, over a period of not less than three business days. If the Customer cannot be reached after those attempts, or declines or fails to pay an amount owing under this clause, SureTek may charge the stored card for that amount. A receipt is sent to the contact details on file.
  
  Nothing in this clause limits any right the Customer has under the Alberta Consumer Protection Act.
• Concealed Conditions, Access Holes & Finish Damage. SureTek plans cable routes to minimise disturbance to finished surfaces and will advise in advance where damage to drywall, ceilings or other finishes is anticipated as part of the scope. However, the interior of a finished wall, ceiling or floor cannot be fully known before work begins. Concealed conditions — including blocking, studs, headers, firestopping, insulation, ducting, plumbing, previous renovations and unmarked services — are frequently encountered and cannot be reliably predicted. Where such conditions prevent a cable from being fished, cutting one or more access holes may be the only means of completing the approved scope. Any statement by SureTek that a cable can be fished, or that a route can be completed without cutting, is an expectation based on visible conditions at the time and is never a guarantee. The Customer acknowledges that access holes and related finish damage may be required even where they were not anticipated, and that this remains a possibility on every concealed installation. SureTek does not patch, repair, re-texture, prime, paint or otherwise make good any drywall, ceiling, finish or cosmetic damage, and does not compensate the Customer for the cost of such repairs, unless patching and repair are expressly listed as included items in the approved estimate. SureTek is likewise not responsible for drywall, insulation or cosmetic issues arising from the work unless expressly stated in the estimate.
• Material Responsibility. Client assumes responsibility for materials upon delivery. SureTek is not liable for theft or damage post-delivery.
• Site Access. The customer must ensure the site is fully accessible at the scheduled appointment time. If the technician cannot gain access, SureTek will attempt to contact the customer; waiting time may result in idle-time charges. Rescheduling or cancellation requires at least one full business day’s notice — failure to do so may result in a $99 cancellation or rescheduling fee.
• Insurance & Liability. SureTek carries liability insurance. We are not liable for indirect or consequential damages.
• Work by Others. SureTek is not responsible for prior work. Any related corrections are billable.
• Scope Changes & Adjustments. Scope and cost may change with site conditions or client requests.
• Dispute Resolution. Disputes will be resolved through communication or mediation.
• Signatures and Confirmations. The agreement is formed when the estimate is approved, as set out under Acceptance & Contract Formation. Any authorization signed on site before work begins, and any acknowledgement signed at completion, confirm that agreement; they are not conditions of it. Where a signature is not obtained, authorization is evidenced by the Customer’s approval of the estimate and by the Customer granting access for the work to be performed, and completion is evidenced by SureTek’s job records and the invoice issued. Where no acknowledgement is signed, the work is treated as accepted if the Customer does not notify SureTek in writing of a deficiency within seven days of substantial completion. Acceptance under this clause does not limit the guarantee set out above, which continues to apply for its full term.
• Commencement of Costs on Acceptance. The Customer acknowledges and expressly requests that, immediately upon acceptance of the estimate and without waiting any further period, SureTek may begin performing and incurring costs in preparation for the work. These may include applying for and paying electrical and other permits, booking and paying for utility disconnect, reconnect or service orders, ordering, purchasing and procuring materials and equipment, scheduling crews and subcontractors, engaging third-party services, and incurring related fees and disbursements. Many of these costs are non-refundable to SureTek once incurred, including permit fees, utility fees and scheduling charges, and some materials are non-returnable or subject to restocking fees.
• Termination & Cancellation. SureTek may terminate for safety reasons or material breach by the Customer. If the Customer cancels after acceptance, the Customer shall reimburse SureTek for all costs actually incurred and not recoverable by SureTek as at the date of cancellation, up to but not exceeding the amount so incurred, including: (a) all work completed, (b) materials purchased or ordered, including restocking and return shipping fees, (c) permit, utility, inspection and other third-party fees paid or committed, whether or not the work proceeds, (d) reasonable diagnostic, mobilization, travel, scheduling and administrative costs, and (e) any re-inspection or other fees. SureTek will provide documentation of the costs claimed on request. This is a recovery of actual cost only and is not a penalty or a cancellation fee. No full refund is issued once work has begun, permits or utility orders have been placed, or materials have been ordered. Nothing in this clause limits any cancellation right the Customer has under the Alberta Consumer Protection Act.
• Entire Agreement & No Verbal Modifications. This estimate (including these Terms) constitutes the entire agreement between the parties. No verbal statements, on-site discussions, or other representations modify the agreement. All changes must be agreed to in writing.
• Builders’ Lien Act. In accordance with Alberta’s Builders’ Lien Act, SureTek may register a lien against the property for unpaid amounts. The Customer agrees to cooperate with any required documentation.
• Force Majeure. SureTek is not responsible for delays or failure to perform due to causes beyond its reasonable control, including severe weather, utility outages, supply chain disruptions, labour disputes, or government orders.

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SECTION C: Solar Installation & Roofing Warranty Policy

• SureTek Workmanship Warranty. SureTek provides a workmanship warranty on the solar installation, alignment, and labour, covering defects in installation (excluding normal wear and tear, misuse, third-party damage, acts of nature, or modifications). Provided for 5 years from substantial completion and remaining in effect for the entire period the original customer owns the property.
• Manufacturer Equipment Warranty. Thornova: 15-year | Longi: 25-year | APsystems microinverters: 25-year. ECU (gateway): 1-year only, not covered under the microinverter warranty. SureTek assists with claims but does not extend warranties. Labour post-5 years may be billed.
• Ongoing Support. SureTek supports installed systems for their operational life.
• Roofing & Structural Disclaimer. SureTek is not liable for roofing issues unless bundled with a roof install. Roofs must have 8+ years of life; cedar shake installs require a waiver. SureTek uses the latest approved materials and fastening methods per manufacturer specifications and current best practices, but is not liable for roof leaks, water intrusion, or related damage unless proven to be the direct result of SureTek’s negligence or provable fault.
• Roof Removal & Reinstallation. Panel removal/reinstall due to roofing work is billable unless due to warranty failure.
• System Performance & Proposal Disclaimer. Production estimates, ROI, or credit calculations are illustrative only. SureTek makes no performance, savings, or export guarantee. The customer must manage utility rate switching. Underperformance claims are not accepted.
• Warranty Exclusions. Excludes acts of nature, misuse, third-party modifications, and pre-existing damage.
• Governing Law. This agreement is governed by Alberta law.
• Structural & Building Code Disclaimer. SureTek does not evaluate structural or load capacity. If a building permit is denied due to structural limits, SureTek is not liable. Roof condition assessments are not included unless specifically contracted.

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SECTION D: Text Messaging Terms

These terms apply to text messages sent by SureTek Electric & Technologies Ltd. (“SureTek”) to any mobile number you provide to us.

The messages we send

If you provide your mobile number and agree to receive text messages, SureTek may send you:

• Job and appointment notifications — booking confirmations, appointment reminders, “technician on the way” alerts, and job status updates.
• Conversational messages — our office or your technician texting you about your job, and your replies to us.
• Marketing messages — promotions, seasonal offers, membership renewal notices and review requests, where you have separately agreed to receive them.

Frequency and cost

Message frequency may vary. Message and data rates may apply. Your mobile carrier’s standard rates apply to every message sent and received, and SureTek is not responsible for charges from your carrier.

Consent

Consent to receive marketing text messages is not a condition of purchasing any goods or services from SureTek. You may withdraw consent at any time, and doing so will not affect the work we carry out for you.

How to stop messages

To stop receiving messages, reply STOP to any message. You will receive one confirmation that you have been unsubscribed, and no further messages will be sent to that number. Unsubscribe requests are processed at no cost to you.

Help and support

Reply HELP for assistance, or contact us directly using the details at the bottom of this page.

Carrier liability

Mobile carriers are not liable for delayed or undelivered messages.

Your privacy

How we handle the personal information you give us, including your mobile number, is set out in our Privacy Policy. Mobile and text messaging opt-in data is never shared, sold or rented to third parties for their marketing purposes.

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SECTION E: General Terms

• Governing Law. These Terms and any agreement formed under them are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.
• Intellectual Property. All content on http://www.suretek.ca, including text, images, logos and design, is the property of SureTek Electric & Technologies Ltd. and may not be reproduced without written permission.
• Links to Other Websites. Our website may link to sites we do not operate. We are not responsible for their content or practices.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
• Changes to These Terms. SureTek may update these Terms from time to time. The current version is always posted at this address, and the effective date below indicates when it last changed.

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